Terms & Conditions

We hope you enjoy shopping with us at Jolly Good Party. When you buy products from Jolly Good Party, you enter into a contract. By using our site, you confirm that you are 18 years of age or older, you accept our terms and conditions and agree to our policies and are bound by them. We may make changes to these terms by updating this page so, from time to time, please check and take notice of any changes we have made.

‘Jolly Good Party’ or ‘Jolly Good Party.co.uk’ or ‘us’ or ‘we’ or ‘our’ refers to Jolly Good Party Limited. ‘You’ or ‘your’ refers to a visitor or customer of Jolly Good Party Ltd.

1.    Website

We try to ensure Jolly Good Party.co.uk is up and running smoothly at all times, but we cannot guarantee it and we will not be liable for the website being temporarily unavailable. From time to time, we may suspend our service whilst we carry out necessary updates and improvements.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other harmful material that may infect your computer equipment, systems or data due to using our site or downloading any content from it, or any website linked to it.

2.    Accuracy and Descriptions

We make every effort to ensure all information on our website is accurate and up-to-date, but there may be inaccuracies and omissions from time to time which we reserve the right to amend without notice. 

We try to show and describe our products accurately though there may be minor variations.  All measurements quoted are approximate and the reproduction of colours is dependent on current technology and your screen resolution and settings.

3.    Product Availability

All items, unless marked ‘out of stock’, are available to order. However, we may make occasional administrative errors or find that a product is damaged when it is being picked meaning we are not able to supply the item. Therefore, all items are subject to availability. We will let you know as soon as possible by email if the goods you have ordered are not available. We reserve the right to cancel your order or send your goods in a split consignment.

4.    Cookies

Like most websites, we use cookies to make our site easier to use and so that you can shop with us.  We also use cookies to monitor how the site is being used so we can make improvements. For more information, please read our Cookie Policy in section 20. 

5.    Pricing

All prices are in British Pound Sterling (£) and include VAT at the current rate. You will also be charged a cost for delivery; the amount will depend on the delivery options available to your delivery address and the option you select. Your order could be eligible for free delivery under a promotion which will be highlighted on the site.

Despite best efforts to maintain accuracy, the price of a product may occasionally be incorrect. If it is lower than we stated, we’ll only charge you the lower amount and send you the product. If the correct price is higher than our stated price, we will, at our discretion, contact you for instructions, or we will reject the order and let you know we have rejected the order.

6.    Payment

We require your payment before we can dispatch your order. We accept Visa and Master Cards, debit cards, PayPal and Maestro. Payments are processed securely through Barclaycard’s Secure Payment Gateway using the latest encryption technology.  Jolly Good Party does not store or have access to your payment details. More details about how we use your personal information can be found in our Privacy Policy.

7.  Delivery

After payment, your products will be dispatched to you. This constitutes fulfilment of our contract. If items are out of stock, damaged or become unavailable, we reserve the right to cancel the order or to dispatch split orders. Back orders will be sent when the goods are available but we will let you know if there is any issue with availability by email or phone.

Certain products have delivery restrictions that we must observe. Any restriction will be highlighted on the product page of the affected items.  If you have selected a product which cannot be delivered to your area or country and our systems have not prevented the sale, we reserve the right to cancel your order, but we’ll be in touch first.

When you enter your delivery address details, you will be presented with any delivery options that are applicable to that address. We want your parcel to reach you in the time estimated but we shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day or within an estimated delivery period.

If you have chosen a delivery method whereby you have requested the parcel to be left in a designated safe place without a signature, Jolly Good Party will not be liable if the parcel is not received.

For particularly large consignments, we reserve the right to contact you with alternative delivery charges. 

View our Delivery Options and Pricing here.

8.    Uploading Material, Links and Reviews

Any material including, but not limited to, reviews, text, images, and video that you submit to us for publication on our website can be freely used and published by us in any media. Any material from you must be appropriate, descent and tasteful.  It must not be illegal or unlawful, libellous or be in breach of racial or religious hatred or discrimination legislation or be offensive or abusive or promote any commercial activity.

You must not use any uploaded material to link to any website or page which would be in breach of our terms.

We reserve the right to edit or remove any reviews, material or links on our website.

9.    Communications and Email

We may send you marketing communications which you have consented to receive and which we think may be of interest to you, by mail, email or other technology. You can opt out of this communication at any time by clicking the ‘unsubscribe’ link contained in every email we send or by emailing us at help@jollygoodparty.co.uk with the subject line ‘UNSUBSCRIBE’.

10.  Returns

We hope you are delighted with your products, but we realise that occasionally, you may want to return item/s.

You can return unwanted products to us at Jolly Good Party, Bessborough Works, Unit 4.3, Molesey Road, West Molesey, Surrey. KT8 2QS within 14 days of receiving them.  We will refund the price you paid for the goods. Unfortunately, we are unable to cover the cost of returning goods to us (unless they are damaged, faulty, or we sent an incorrect item). If you are returning only some of the goods in your original order, we will not refund the original delivery charge.

Your return request must meet the following conditions:-

  • Items must be in their original packaging, unused and in a condition that means we can sell them again as new. We inspect all returned items and we cannot refund you if your returned products cannot be re-sold e.g. battery safety tabs have been removed, packaging has been damaged.
  • We cannot be responsible for parcels that don’t reach us so please obtain a proof of postage from the Post Office or your courier company - keep it until your refund has been processed.
  • Any refund will be made to the original payment method as soon as we receive your products and they have been approved for a refund. This is normally within 1 week of receiving your returned goods, but in any case, will be no longer than 14 days after receiving your goods.

11.   Items Which Cannot Be Returned

We cannot accept returns for the following (unless damaged or faulty).

  • Any product which has been personalised for you
  • Helium gas cylinders
  • Edible items
  • Ready filled party bags

If you are in any doubt, please call us on 0203 774 6388 and we’ll advise you. If you do return any of these items to us, we are unable to refund you. We will request a payment from you to re-deliver items back to you. If we do not receive a payment for re-delivery within 14 days, we will dispose of the items without any liability to you.

12.   Missing, Incomplete or Incorrect Items

If your order has not arrived within the expected time or you were not sent all your items and did not receive prior notification of this, or we sent you an incorrect item, please let us know within 3 working days at orders@jollygoodparty.co.uk or by calling 0203 774 6388.

13.   Damaged or Faulty Goods

We take care to check products before dispatching, but if you receive a damaged or faulty item, please email us at orders@jollygoodparty.co.uk or call 0203 774 6388 within 7 days and before sending anything back. For damaged items, it may be sufficient to send us a photo rather than returning the items, so please contact us first.  If the product is faulty, we will advise you by email of your refund within 14 days of receiving your product.  We will refund the price of the product in full. If you are returning an entire order, we will also refund your original delivery charge and your return postage. Note that we will not refund your original delivery charge if you are returning only part of the order.

14.  Your Statutory Right to Cancel Your Contract

If you wish to cancel your entire order and return it to us under The Consumer Contracts Regulations 2014, you must let us know within 14 days of receiving your parcel. Please complete the Order Cancellation form which can be found here and email it to us at orders@jollygoodparty.co.uk. Please note that you are responsible for the cost of returning the items to us if they have already been dispatched. Your cancelled order must meet the conditions set out in Section 10 Returns.

15.  Safety Notices

  • Helium gas is supplied for the inflation of balloons only. Do not inhale helium gas as inhalation or misuse could cause serious personal injury or death. Keep out of the reach of children.
  • Sparklers, party poppers, confetti canons and candles can cause injury if used without due care and attention. Keep out of the reach of children.
  • Confectionery can present a choking hazard to younger children and is not recommended for those under 3 years of age.
  • Chocolate goods may contain nut traces.
  • Many of our items contain small parts and are unsuitable for children under 3 years of age. Please ensure that you keep items away from young children.

16.  Liability

We accept no liability for any loss of profit or any indirect or consequential loss arising under the supply of goods to you under these terms and conditions. Our total liability to you howsoever arriving shall never exceed the price of the goods.

Your use of this website and any dispute arising from its use shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

17.  Copyrights and Trademarks

The content on this website includes material which is owned or licensed to us. This includes, but is not limited to, the text, the design, photography, graphics, names and titles. You are prohibited from reproducing any material on this site without prior written consent from Jolly Good Party.

18.  Company Information

Jolly Good Party Limited is a limited company registered in England and Wales under company number 9864879 whose registered office and trading office is at Bessborough Works, Unit 4.3, Molesey Road, West Molesey, Surrey. KT8 2QS.

19.  Invalidity of Terms and Conditions

If, for any reason, part of these terms and conditions are unenforceable, the validity of the remaining terms and conditions will not be affected.

20.  Our Cookie Policy

Like most websites, ours uses cookies to improve the way it shows you information, and to make access easier for you. Cookies are small files of letters or numbers that, with your permission, we put on your computer. Our cookies don’t store information that can identify you personally. By continuing to browse this site, you are agreeing to our use of cookies. We use the following cookies:-

  • Session Cookies - These record information like page or product selections as you browse the site, so you won’t keep getting asked things that you’ve already told us. Session cookies are erased when you close your browser.
  • Tracking Cookies - These cookies remember your details and settings for whenever you return to our website in the future, making things faster and easier for you. They stay on your hard drive unless you delete them or they expire
  • Web Analytics Cookies - These track things like which pages visitors are going to and find most useful. This means we can improve the site for example, by making useful information easier to find.
  • 3rd party cookies - Other companies, usually from advertising networks or analytics providers (e.g. Google Analytics), also use cookies, over which we have no control.

Disabling Cookies
You can disable cookies by selecting the setting on your browser that allows you to refuse some or all cookies. However, if you choose to do this, you may find that you can't access some areas of our website or shop with us, or that parts of the website don't work as expected.

21.  Our Privacy Policy

We are committed to protecting the privacy of everyone who shops at Jolly Good Party. This page tells you about the type of data we collect from you and how we use it. As required under The Data Protection Act 1998 (the “Act”), the data controller is Jolly Good Party Ltd, Bessborough Works, Unit 4.3, Molesey Road, West Molesey, Surrey. KT8 2QS.

22.  What Information Do We Collect?

When placing an order, you will be required to provide your name, address, telephone number, email address and Credit/debit card details. Your payment details are encrypted and securely processed by Barclaycard Payment Gateway.

We use cookies on our site (see our Cookie Policy).

23.  How Do We Use Your Information?

We use the information that you provide to:-

  • Process and fulfil your order and to send confirmation of the details of your order.
  • Provide service administration e.g. respond to questions, provide order updates.
  • Send you marketing communications which you have consented to receive and which we think may be of interest to you, by mail, email or other technology. You can opt out of this communication at any time by clicking the ‘unsubscribe’ link which is on every email we send or by emailing us at help@jollygoodparty.co.uk with the subject line UNSUBSCRIBE.
  • Monitor and improve our site and service – you cannot be identified individually (see our Cookie Policy).
  • Monitor security and fraudulent activity.
  • Invite you to take part in surveys about Jolly Good Party (you are under no obligation to respond).

We may disclose your personal information to:-

  • Our employees, suppliers or subcontractors only insofar as is reasonably necessary for the purposes we have set out in this Privacy Policy
  • Comply with any legal obligation.
  • Establish, exercise or defend our legal rights.
  • A buyer or potential buyer of any business or asset that we are selling or considering selling. 

Jolly Good Party sells party supplies, not data. We do not share or sell your data with any third parties outside of the purpose stated above. 

24.  Changes to Our Privacy Policy

We may make changes to our Privacy Policy by amending this page so, from time to time, please check and take notice of any changes we have made.

25.  Your Rights

Under the Data Protection Act, you have the right to request a copy of the personal information that Jolly Good Party holds about you and to have any inaccuracies corrected. We charge £10 for information requests and you will need to prove your identity with 2 pieces of approved photographic identification. We will make all reasonable efforts to supply, correct or delete personal information about you on our files. 

26.  Third Party Websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites and we encourage you to review them. 

27.  Contact

If you have any questions about our Privacy Policy or our treatment of your personal information, email us at help@jollygoodparty.co.uk or write to us at Jolly Good Party Ltd, Unit 4.3 Bessborough Works, Molesey Road, West Molesey, Surrey. KT8 2QS.

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